M&K Flow — order & workflow automation
M&K Flow connects your shop, ERP and warehouse, so every order moves from checkout to delivery on its own — no spreadsheets, no copy-paste, no 2 a.m. surprises.
What it does
Pull orders from Shopify, your ERP or the API and route each one to the right warehouse in under two seconds.
Webhooks, a REST API and ready-made connectors for WMS, carriers and Power BI.
Shop-floor and warehouse screens that refresh on their own, all shift long.
Single sign-on with Microsoft Entra ID or Okta, and two-factor sign-in for every user.
Platform status
Updated just now. Select a row for details.
All regions healthy. Average page load 0.9s over the last hour.
Normal rate limits apply: 60 / 120 / 300 requests per minute on Standard / Silver / Gold.
4.2 rotates the webhook signing secret, and API tokens created before 4.2 can no longer write orders. Fix it in about 10 minutes:
orders:writeDHL moved to its new label endpoint on 7 September; all carrier profiles are updated.
Support plans
Response times for platform and integration incidents, Monday to Friday, 08:00–18:00 CET.
If you report an incident right now, we respond by
—
1 working hour on Gold · CET now
Help centre
4.2 rotates the webhook signing secret and retires legacy-scope tokens. Re-authorise the connector, create a token with orders:write, update it in your shop/ERP/WMS and replay failed events from the last 72 hours.
Standard 60, Silver 120, Gold 300 requests per minute per tenant. Use bulk endpoints (500 records per call), honour Retry-After and back off exponentially.
SAML 2.0 on every plan. Login loop after your IdP renewed its certificate? Upload the new metadata in Admin › Security › Single sign-on.
Reset links are valid for 30 minutes. Accounts lock for 15 minutes after 5 failed attempts. SMS codes late? Switch to an authenticator app.
Billed per active named user; seats are counted on the 1st of each month. Plan upgrades apply immediately, pro rata.
Chat with Kayla any time and ask for a person whenever you like. Email or phone (Gold) for everything else, Monday to Friday, 08:00–18:00 CET.
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Submit a case
Your request lands in our service desk with your plan's clock already running.
Mert or Karen picks it up — within one working hour on Gold.
Every fix becomes a help-centre article, so the next person doesn't have to ask.
Our AI assistant answers straight away from the help centre. Want a person? Just say so — Mert or Karen will take over the conversation.